Last updated: 2 September 2026
RezOne British Academy wants learners and customers to understand clearly what happens if they need to cancel a purchase, withdraw from a programme, or request a refund.
This Refund & Cancellation Policy applies to purchases made directly from RezOne British Academy through our website or other authorised sales channels. It should be read alongside our Terms of Service and Privacy Policy.
Nothing in this policy affects your statutory rights under applicable UK consumer law.
1. Your Right to Cancel
If you are purchasing as a consumer online or at a distance, you may have a legal right to cancel your contract within 14 days without giving a reason.
The cancellation period will normally expire 14 days after the day the contract is entered into.
To exercise your right to cancel, you must inform RezOne British Academy clearly of your decision.
You can contact us at:
Email: contact@rezonebritishacademy.com
Please include your name, order number where available, the programme or service purchased, and a clear statement that you wish to cancel.
2. Courses Starting Within the 14-Day Cancellation Period
You may sometimes ask us to begin providing a course, programme or other service before your statutory 14-day cancellation period has expired.
Where applicable, we will obtain any consent or acknowledgement required by law before beginning the service during this period.
If you request that a service begins during the cancellation period and subsequently cancel, we may be entitled to charge an appropriate amount for services already supplied up to the date of cancellation.
Different rules may apply to digital content supplied immediately following purchase. Where your statutory cancellation rights would be affected by requesting immediate access, this will be explained to you and any consent or acknowledgement required by law will be obtained before access begins.
3. Refunds Following a Valid Cancellation
Where you exercise a statutory cancellation right and are entitled to a refund, we will refund payments due to you in accordance with applicable consumer law.
Refunds will normally be made using the same payment method used for the original transaction unless another method is expressly agreed.
We will not charge a fee simply for processing a statutory refund.
4. Cancellation After the Statutory Cancellation Period
Once any applicable statutory cancellation period has expired, refunds are not automatically available simply because you change your mind or are unable to participate.
However, we recognise that circumstances can change.
If you are unable to attend or continue a programme, please contact us as soon as possible. Depending on the programme, circumstances and stage of delivery, we may be able to offer an alternative such as:
- transferring to a later available cohort;
- transferring the place to another eligible participant;
- account credit towards another RezOne British Academy programme; or
- a full or partial refund in exceptional circumstances.
Any discretionary arrangement will be considered individually and does not affect statutory rights.
5. Digital Content and Online Learning Materials
Some purchases may provide access to digital learning materials, downloads, recorded content or other digital resources.
Your cancellation rights can differ once digital content has begun to be supplied.
Where immediate digital access would cause you to lose a statutory cancellation right, we will seek the express consent and acknowledgement required by law before supplying that content.
Accessing digital content does not affect any statutory rights you may have where the content is faulty, misdescribed or otherwise does not conform to the contract.
6. Live and Cohort-Based Programmes
Some RezOne British Academy programmes may involve scheduled live sessions, cohort activities, tutor interaction or limited places.
If you cannot attend an individual scheduled session, this does not normally entitle you to a refund for the entire programme.
Where possible, we may provide alternative learning materials, recordings, another session or another reasonable way of accessing the relevant learning, depending on the programme.
7. Free and Promotional Places
No monetary refund is payable for a place provided completely free of charge.
If you receive a free or promotional place and can no longer participate, please let us know as early as possible so that we may be able to offer the place to another participant.
Where a programme was purchased at a discounted price, any refund due will be based on the amount actually paid rather than the programme’s standard price.
8. Cancellation or Changes by RezOne British Academy
Occasionally, we may need to change a programme date, tutor, timetable, delivery arrangement or other operational detail.
Where a change is minor and does not materially alter the service purchased, this will not normally result in an automatic right to a refund.
If RezOne British Academy cancels a paid programme entirely and cannot provide a reasonable alternative, customers will normally be offered a choice between:
- transfer to an appropriate alternative programme or future cohort; or
- refund of the amount paid for the cancelled service.
This does not affect any additional rights available under applicable law.
9. Faulty or Misdescribed Services and Digital Content
Our courses, services and digital content must meet applicable consumer-law requirements.
Nothing in this policy limits your rights where a service or digital product is faulty, not provided with reasonable care and skill, materially different from its description, or otherwise fails to conform to the contract.
Please contact us if you believe there is a problem with something you have purchased so that we can investigate and provide an appropriate remedy.
10. How to Request a Cancellation or Refund
Please email:
contact@rezonebritishacademy.com
Use the subject:
Cancellation / Refund Request
Where possible, provide:
Name:
Email used for purchase:
Order number:
Programme or product:
Purchase date:
Reason for contacting us:
You do not need to provide a reason when exercising a statutory right to cancel during an applicable cancellation period.
11. Processing Refunds
Once a refund has been approved, we will process it as promptly as reasonably possible and within any timeframe required by applicable law.
After we issue the refund, the time taken for funds to appear in your account may depend on your bank, card issuer or payment provider.
12. Business and Organisational Purchases
Statutory consumer cancellation rights generally apply to consumers rather than organisations purchasing services for business or professional purposes.
Where a school, company, local authority or other organisation purchases training, consultancy, licences or other services from RezOne British Academy, cancellation and refund arrangements may instead be governed by the relevant quotation, order form, contract or service agreement.
13. Exceptional Circumstances
We understand that serious and unexpected circumstances can arise.
Where you fall outside the standard cancellation arrangements, you may still contact us. We will consider reasonable requests fairly, particularly where circumstances significantly affect a participant’s ability to access the programme.
Any discretionary refund, transfer or credit does not create an obligation to make the same arrangement in other cases.
14. Changes to This Policy
We may update this policy from time to time to reflect changes to our programmes, services, business practices or applicable law.
The latest version will be published on our website with its revision date.
15. Contact Us
For questions about cancellations, refunds or your purchase, contact:
RezOne British Academy
Email: contact@rezonebritishacademy.com