Last updated: 2 September 2026
RezOne British Academy respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect personal data when you visit our website, contact us, create an account, register for a programme, purchase a product or service, or otherwise interact with the Academy.
1. Who We Are
RezOne British Academy provides educational programmes, professional development, digital learning and related educational services.
For questions about this Privacy Policy or how your personal information is handled, please contact:
RezOne British Academy
Email: contact@rezonebritishacademy.com
2. Information We May Collect
Depending on how you interact with us, we may collect information including:
- your name and contact details;
- account and registration information;
- information provided when making an enquiry or booking a taster session;
- information relating to programme enrolment or participation;
- order, payment and transaction information;
- communications you send to us;
- technical information about your use of our website, such as device, browser and IP information;
- cookie and analytics information; and
- information you voluntarily provide when using our services.
Where our services involve children or young people, we aim to collect only the information necessary and appropriate for the relevant educational or administrative purpose.
3. How We Use Your Information
We may use personal information to:
- respond to enquiries;
- create and manage user accounts;
- process registrations, orders and payments;
- provide educational programmes, resources and services;
- arrange taster sessions and admissions enquiries;
- communicate important information about programmes or services;
- provide customer and technical support;
- improve our website, programmes and services;
- maintain the security and integrity of our systems;
- meet safeguarding, regulatory and legal obligations;
- maintain appropriate business and financial records; and
- send relevant communications where you have consented to receive them or where otherwise permitted by law.
We will not use personal information for purposes incompatible with the reason it was collected, without an appropriate legal basis.
4. Our Lawful Bases for Processing
Where UK data protection law applies, we process personal information only where we have an appropriate lawful basis.
Depending on the circumstances, this may include:
Contract — where processing is necessary to provide a service, programme or product you have requested.
Consent — where you have actively agreed to a particular use of your information.
Legitimate interests — where processing is reasonably necessary to operate and improve the Academy and does not override your rights and interests.
Legal obligation — where we must process information to comply with applicable law or regulatory requirements.
Vital interests or other lawful bases — where applicable in exceptional circumstances.
5. Children and Young People
We recognise that information concerning children and young people requires particular care.
We seek to minimise the personal information collected from children and will use parent or carer information where appropriate.
We do not encourage children to provide medical, diagnostic, safeguarding or other sensitive information through general website forms or AI-assisted chat facilities.
Where additional information is genuinely necessary to support a learner, appropriate and more secure processes may be used.
6. AI and Automated Technologies
RezOne British Academy may use artificial intelligence and automated technologies to support aspects of its website, educational services and administrative processes.
We are committed to responsible use of these technologies.
Where AI is used, we aim to maintain appropriate human oversight and do not treat AI-generated information as inherently accurate or authoritative.
Visitors should not provide confidential, medical, safeguarding or other sensitive personal information to general-purpose AI assistants or website chat services unless specifically instructed to do so through an approved secure process.
7. Payments
Where you purchase a product, programme or service, payment information may be processed by third-party payment providers.
RezOne British Academy does not necessarily receive or store your complete payment-card details. Payment providers process this information according to their own security and privacy requirements.
8. Cookies and Analytics
Our website may use cookies and similar technologies to operate essential functions, remember preferences, understand how visitors use the website, improve our services and, where applicable and permitted, support communications or marketing.
Where consent is required for non-essential cookies, visitors will be given an appropriate choice.
Further information may be provided in our Cookie Policy or through our cookie management facility.
9. Sharing Personal Information
We do not sell your personal information.
We may share information with trusted service providers where reasonably necessary to operate the Academy and provide our services. These may include website hosting, learning platforms, email and communications providers, payment processors, analytics services, cloud services and other technology suppliers.
Information may also be disclosed where required by law, regulation, safeguarding obligations or a lawful request from an appropriate authority.
We expect organisations processing personal information on our behalf to provide appropriate protection for that information.
10. International Data Transfers
Some technology providers may process information outside the United Kingdom.
Where UK data protection law requires additional safeguards for an international transfer, we will take appropriate steps to ensure that relevant protections are in place.
11. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to meet educational, contractual, safeguarding, financial, regulatory and legal requirements.
Different types of information may therefore have different retention periods.
12. Keeping Information Secure
We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.
No internet-based service can guarantee absolute security, but we regularly consider appropriate measures for the nature of the information we process.
13. Your Data Protection Rights
Depending on the circumstances, UK data protection law may give you rights including the right to:
- request access to personal information we hold about you;
- request correction of inaccurate information;
- request deletion of information in certain circumstances;
- request restriction of processing;
- object to certain processing;
- request transfer of information where applicable; and
- withdraw consent where processing relies upon consent.
You can contact us at contact@rezonebritishacademy.com to exercise a relevant right.
You may also have the right to raise a concern with the Information Commissioner’s Office (ICO).
14. Third-Party Websites and Services
Our website may contain links to third-party websites, platforms or services. Their privacy practices are governed by their own policies, and RezOne British Academy is not responsible for the privacy practices of independent third parties.
15. Changes to This Policy
We may update this Privacy Policy as our services, technology or legal obligations develop.
The latest version will be published on our website with an updated revision date.
16. Contact Us
For privacy questions or requests concerning your personal information, contact:
RezOne British Academy
Email: contact@rezonebritishacademy.com